Get in touch with us
Row House No. 1, Daisy Co-op Housing Society, Lalit Estate, Baner, Pune 411045
- The PawshBox Studio brings to you an unparalleled pet care experience. It ensures that (shopping for pet supplies) not just a chore, but an experience. Visit our Studio and let your pets explore our safe, off-leash play area while you shop. Our adept staff will take you through all the products you’re interested in and tell you about their suitability and benefits for your pet.
- At Pawshbox, you will also find a certified Canine Trainer to consult you about any queries or issues related to pet behavior. Visit us and get a free Training Consult from Mr. Malhar Katare, Canine Obedience Specialist.
Q. How does auto-repeat delivery work?
Just select how often you need your pet products delivered (between every 1-4weeks) and we’ll automatically deliver those products accordingly. Note that auto repeat works for your pet food, treats and grooming products. We understand that you don’t need the same toy and accessory repeatedly. You can change the products and the shipping date anytime, and we’ll ship your products when you need them.
Q. How do I cancel my order?
Go to 'My Account', then click on 'Orders' in the left menu. Then click on the 'cancel' button for the order you want to cancel.
Q. How do I add/remove products from my next shipment?
Go to 'My Account', then click on 'Orders' in the left menu. Then click on the 'edit order' button for the desired order. You can change the quantity.
Q. How do I change my delivery schedule?
Go to 'My Account', then click on 'Orders' in the left menu. Then click on the 'edit order' button for the desired order. Then click on check-out where you can change the number of weeks for your subscription.
Q. When will my order get shipped?
If you have placed an order from PawshBox, your order will get shipped between T to T+1 days. It will reach you within 3-4 days of placing your order.
Q. What do I do if I forgot my password?
Don’t worry! Just click on’Lost your password’ and enter your registered email ID. We will send you the new password settings and you’ll be back in no time.
Q. How do I change my password?
Just go to the ‘My Account’ section and under that, go to ‘Account Details’.
Q. What payment methods does Pawshbox offer?
We offer a lot of options like cash on delivery, credit cards, debit cards, E-wallets, UPI and Net Banking. You may change your payment method on the checkout page.
Q. What is your Return Policy?
We try our best to make you fall in love with our service and thus, keep all products in the best storage conditions. If, for some reason, you want to return your product, we have a few restrictions,
1.We don’t accept returns on opened products.
2.Return shipments will be subject to a return shipping fee. The tariffs are as follows,100- 500, return shipping fee of 50. ₹500- 1000, return shipping fee of 75.₹ Above 1000, return shipping fee of 100₹
3. Our order amount - return shipping fee, will be transferred to your bank account.
Q. Is there an additional discount on auto repeat delivery?
YES! You can get upto additional 5% off on your auto-repeat deliveries. It’s not just more convenient but also cheaper!